FAQs

You’ll find the answers to our frequently asked questions below:

 

How long after I place an order will it take to receive my report?

You’ll receive an email within 2 working days with your username, password and a link to the report.  If we can we’ll try to send it to you sooner.

 

How many individuals can access the report?

A single reader licence will enable you to open the report on up to 2 devices, or on up to 2 browsers on 1 device.  If you want to make the report available to your colleagues please call +44 (0)20 3813 5790 and ask about a multi-reader/corporate licence.

 

Can I cancel my order?

Sorry your order is non-refundable.  For more information about the cancellation policy please read our terms and conditions. 

 

Is VAT added to the price of the report?

VAT will be added to the price of a report when you order online depending upon your location and on the assumption that you are not a business customer. For business customers, we recommend you call +44 (0)20 3813 5790 to place your order.

 

Can I pay in Euros?

For Euro rates please call +44 (0)20 3813 5790 to place your order.

 

Can I print or copy/paste part of my report?

We’re proud of the high quality of our reports and are passionate about our content.  With a single reader licence you are able to print, copy/paste sections of the report for your own personal use, in accordance with our terms and conditions.  Our intelligence reports are delivered as a protected pdf to safeguard against unauthorised use.  We are able to track when a report is printed or when content is copied.  If you have a single reader licence you’ll be able to open the report on up to 2 devices, or on up to 2 browsers on 1 device.  

If you wish to share the report with individuals within your organisation please call us to upgrade your reader licence on +44 (0)20 3813 5790 or email insights@autovistagroup.com

For more information about our licence types please see our terms and conditions.

 

How do I update my account details?

To update your account details please drop us an email to customers@autovistagroup.com and we’ll update our records.

 

I want to update my data privacy preferences, how do I do this?

Please drop us an email to customers@autovistagroup.com with your updated data privacy preferences.

  

Who is Autovista Group?

Autovista Group Market Reports are a new product from Autovista Group.  We are home to the automotive industry’s largest set of multinational data assets, including Current and Future Valuations, Specification, and Total Cost of Ownership across 20 European countries, providing insights to virtually all vehicle manufacturers and leasing companies operating in Europe 

Autovista Group includes market-leading brands Glass's, Schwacke, Autovista, and Eurotax.

Find out more

 

I’d like to feedback on an existing report / I have an idea for a future report?

We’d love to hear from you, good or bad we are very interested in hearing from our customers.  Please drop us an email at insights@autovistagroup.com